Categories

Reporting

Learn how to effectively handle incident reports, change report status, and more.

System Overview

The reporting system allows users to submit reports about various incidents or issues. Reports can be tracked, managed, and resolved through a comprehensive dashboard.

Dashboard overview showing a list of reports with their types, locations, and statuses

Dashboard view showing submitted reports

Key Features

  • Multiple Report Types: Submit reports for various incident categories
  • Location Tracking: Specify the exact location of each incident
  • Media Attachments: Upload images and videos as evidence
  • Status Updates: Track reports as they progress from New to Pending to Resolved
  • Notes System: Add additional information or updates to existing reports
  • Anonymous Reporting: Option to submit reports without personal information

Report Submission

Users can submit reports through the public reporting interface. Each report requires:

  • Report type selection
  • Location details
  • Incident description
  • Optional contact information (name, email, phone)
  • Optional media uploads (images or videos)
Report submission form showing fields for type, location, description and contact information

Report submission form

Report Management

Administrators can manage reports through the dashboard interface:

Dashboard View

The main dashboard provides a filterable overview of all reports, allowing you to:

  • View all reports or only those that are not resolved
  • Filter reports by type or location
  • Sort by status or creation date
  • Click on any report to view details

Detailed Report View

Clicking on a report opens a detailed view where administrators can:

  • View all report details including contact information
  • Access attached media files
  • Change the report status (New, Pending, Resolved)
  • Add notes to document actions taken
  • Review previous notes from team members
Detailed view of a report showing all information, status controls, and notes section

Detailed report view with notes and status controls

Privacy & Security

The reporting system is designed with privacy and security in mind:

  • Anonymous Reporting: Users can submit reports without providing personal information
  • Access Controls: Only authorized personnel can access the reporting dashboard
  • Secure Media Storage: All uploaded images and videos are stored securely
  • Audit Trail: System notes track all status changes and actions taken
Example of media attachments in a report showing thumbnails of images and videos

Secure media attachments in a report